Frequenty Asked Questions: Recieving Faxes
How do I view received faxes?
Your fax document(s) will be delivered to you via email as attachments.
They are sent to your email account or accounts.
By default, Windows opens TIF faxes as an image or with "Windows
Picture and Fax Viewer". PDF attachments default to the free Adobe
Reader. On MacOS the default viewer for both TIF and PDF is Preview.
What file format choices do I have when receiving faxes?
We currently deliver faxes to you in either .tif or .pdf format.
By default, we deliver in .tif (or .tiff) format. Contact our
support team if you want to change the format you receive faxes.
Can I receive faxes at multiple email addresses?
Yes! You can receive your faxes at up to 5 email addresses, at no
additional charge. To make any changes or add emails, please
contact our support team.
Do I need to download any faxing software?
No, there is no faxing software needed to use our service. Our
system works with your existing email program, document and image
readers, on Windows, MacOS, IOS, and Android.
Will Faxpipe send me junk faxes?
No, we will not send junk faxes or advertisement faxes to you. We
do our best to keep your fax number private, and we do not share
your information with third parties.
What should I do if I receive a junk fax?
While most of our users never receive junk faxes, we cannot guarantee
that you will never receive one. We do, however, take safeguards to
help minimize or eliminate junk faxes in two ways:
1) If you can report the "Calling Number:" that the junk fax was
sent from, we can then block this number from sending you any more
2) If you forward us the actual fax we will be able to block that
number from sending junk faxes to all our customers.
What should I do if I did not receive a fax someone sent to me?
The first thing you should do is verify that the person sent the
fax to the correct fax number. Most frequently, we find that the
number was simply mis-dialed by the sending party. Another issue
that we see is that your email service has blocked or filtered out
our attempts to send emails to you, keeping us from being able to
deliver your faxes. Double check your junk box or deleted items in
your email to see if it is filtering out our attempts. Your faxes
will be coming from the email address [email protected]
. If these
suggestions do not work, feel free to give us a call or send an
email to [email protected]
What if someone faxed me multiple pages but I only received one page?
Some TIF viewers will only show the first page of a multipage TIF.
We recommend trying a different graphics viewer or changing your
incoming fax to PDF format.
Learn how to go to the next page of a fax in Windows Picture and Fax Viewer.
PDF files will open in Adobe Reader. Adobe Reader is a free viewer that most computers already
If you are using Mac OS you can view all pages of both TIF and PDF
files in Preview. To do this, open the file in Preview.
Will anyone get a busy signal when attempting to send me a fax?
No, under normal conditions our fax service ensures that your customers will never receive a
busy signal when faxing you documents. If you do hear of anything like this happening
please contact our support.
How do I ensure that my faxes will not go into my junk folder or be filtered out?
You may find that your current email provider or client is blocking
emails that contain important information such as the emails from Faxpipe.
Below are instructions for some of the more popular email systems.
If yours isn't here, please contact your Email Provider's customer
service for their instructions.
Click the gear in gmail > settings (see all settings)
Filters and blocked addresses
Scroll to the bottom and make sure [email protected]
isn't in the blocked list
Click on Options
Under Junk e-mail click Safe and blocked senders
Click Safe senders
Under Sender or domain to mark as safe type Faxpipe.com
Click on Options
From header: contains Faxpipe.com
Click Create Filter